Privacy Policy

Last Updated: January 2026

MagicWin Casino ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online gaming platform at magicwin.com. By accessing MagicWin Casino services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Data Controller Information

MagicWin Casino is the data controller responsible for your personal information. We are licensed and regulated by the UK Gambling Commission (License Number: UKGC-2026-XXXX) and comply with all regulatory requirements regarding data protection and player privacy.

Information We Collect

To provide our gaming services and comply with legal obligations, Magic Win Casino collects various types of personal information from our users:

Personal Identification Data

• Account Registration: Full name, date of birth, gender, residential address, email address, phone number
• Identity Verification: Government-issued ID documents (passport, driver's license), proof of address documents, photographs for facial verification
• Financial Information: Payment card details, bank account information, transaction history, deposit and withdrawal records
• Employment Data: Source of funds information, occupation details (required for responsible gaming and anti-money laundering compliance)

Technical and Usage Data

• Device Information: IP address, browser type and version, operating system, device identifiers
• Gaming Activity: Games played, betting patterns, win/loss records, session duration, login timestamps
• Communication Records: Customer support interactions, chat logs, email correspondence, feedback submissions
• Marketing Preferences: Communication preferences, promotional opt-ins, bonus participation history

Cookies and Tracking Technologies

MagicWin Casino uses cookies, web beacons, and similar technologies to enhance user experience and collect analytical data. Please refer to our separate Cookie Policy for detailed information about our use of cookies and how to manage your preferences.

Legal Basis for Processing

Magic Win processes your personal data based on the following legal grounds under UK GDPR:

• Contractual Necessity: Processing is necessary to provide gaming services, process transactions, and fulfill our contractual obligations to you
• Legal Compliance: We must process your data to comply with UK Gambling Commission regulations, anti-money laundering laws, and tax obligations
• Legitimate Interests: We process data to prevent fraud, ensure platform security, improve our services, and conduct business analytics
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time

How We Use Your Information

MagicWin Casino uses your personal data for the following purposes:

Service Provision and Account Management

• Creating and maintaining your MagicWin Casino account
• Processing deposits, withdrawals, and financial transactions
• Providing customer support and responding to inquiries
• Managing bonuses, promotions, and loyalty rewards
• Facilitating gameplay and ensuring fair gaming practices

Regulatory Compliance and Security

• Verifying your identity and age (18+ requirement)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Monitoring for problem gambling indicators and implementing responsible gaming measures
• Detecting and preventing fraud, money laundering, and criminal activity
• Complying with UK Gambling Commission reporting requirements
• Maintaining records as required by law enforcement and regulatory authorities

Marketing and Communications

• Sending promotional offers, bonus notifications, and gaming updates (with your consent)
• Conducting market research and gathering feedback
• Personalizing your MagicWin experience based on preferences and activity
• Informing you about new games, features, and platform improvements

Platform Improvement and Analytics

• Analyzing user behavior to enhance platform functionality
• Conducting security audits and technical maintenance
• Optimizing game performance and user interface
• Developing new features and services

Data Sharing and Disclosure

MagicWin Casino does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business and legal purposes:

Service Providers and Business Partners

• Payment Processors: To facilitate deposits, withdrawals, and financial transactions
• Identity Verification Services: For KYC compliance and age verification
• Game Providers: To deliver gaming content and ensure fair play
• Customer Support Platforms: To manage support tickets and communications
• Cloud Hosting Services: For secure data storage and platform infrastructure
• Marketing Partners: For promotional campaigns (only with your consent)

Regulatory and Legal Authorities

• UK Gambling Commission for licensing compliance and regulatory reporting
• Law enforcement agencies when required by court order or legal obligation
• HM Revenue & Customs (HMRC) for tax compliance purposes
• Financial Conduct Authority (FCA) for anti-money laundering investigations

Corporate Transactions

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change and ensure that your data remains protected under this Privacy Policy.

International Data Transfers

While Magic Win Casino primarily operates within the United Kingdom, some of our service providers may be located outside the UK/EEA. When we transfer your data internationally, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the ICO
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for intra-group transfers
• Contractual obligations requiring recipients to maintain UK GDPR-equivalent protections

Data Security Measures

MagicWin Casino implements robust technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration:

• Encryption: All data transmissions use 256-bit SSL/TLS encryption
• Secure Storage: Personal data is stored on encrypted servers with restricted access
• Access Controls: Role-based permissions ensure only authorized personnel can access sensitive data
• Regular Audits: Independent security assessments and penetration testing
• Employee Training: Staff undergo regular data protection and security training
• Incident Response: Documented procedures for detecting and responding to data breaches
• Payment Security: PCI DSS compliance for all payment card transactions

Despite our security measures, no system is completely secure. If you suspect unauthorized access to your MagicWin Casino account, please contact our security team immediately.

Data Retention

MagicWin Casino retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

After the retention period expires, we securely delete or anonymize your data in accordance with our data retention policy and UK data protection laws.

Your Privacy Rights

Under UK GDPR, you have the following rights regarding your personal data held by Magic Win Casino:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within one month of your request.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your MagicWin Casino account settings.

Right to Erasure

You may request deletion of your personal data in certain circumstances. However, we must retain some information to comply with legal obligations (e.g., UK Gambling Commission requirements for 7 years).

Right to Restriction of Processing

You can request that we temporarily suspend processing of your data in specific situations, such as while we verify the accuracy of contested information.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format and transmit it to another service provider where technically feasible.

Right to Object

You can object to processing based on legitimate interests, including direct marketing. We will cease processing unless we have compelling legitimate grounds that override your rights.

Right to Withdraw Consent

Where processing is based on consent (e.g., marketing communications), you can withdraw your consent at any time through your account settings or by contacting us.

Automated Decision-Making

MagicWin Casino uses automated systems for fraud detection, responsible gaming monitoring, and bonus eligibility. You have the right to request human review of automated decisions that significantly affect you.

Responsible Gaming and Data Use

As part of our commitment to responsible gaming, MagicWin Casino uses your personal data and gaming activity to:

• Monitor for signs of problem gambling behavior
• Implement deposit limits, loss limits, and time restrictions
• Provide self-exclusion tools and cooling-off periods
• Offer access to support resources and counseling services
• Comply with UK Gambling Commission safer gambling requirements
• Share information with GAMSTOP (the UK national self-exclusion scheme)

Children's Privacy

MagicWin Casino strictly prohibits underage gambling. Our services are available only to individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately suspend the account, refuse any transactions, and delete all associated personal data. We employ age verification measures during registration and may request additional documentation if age verification is uncertain.

Marketing Communications

Magic Win Casino may send you promotional offers, bonus notifications, and gaming updates through email, SMS, push notifications, or other channels. We will only send marketing communications if you have provided explicit consent.

How to Opt-Out:

• Click the "unsubscribe" link in any marketing email
• Reply "STOP" to SMS messages
• Adjust notification preferences in your MagicWin account settings
• Contact our customer support team at privacy@magicwinsuk.com
• Disable push notifications in your device settings

Please note that even if you opt out of marketing communications, we will still send essential service messages related to your account, transactions, and regulatory requirements.

Third-Party Links and Services

The MagicWin Casino website may contain links to third-party websites, payment processors, or gaming providers. This Privacy Policy applies only to MagicWin Casino services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

Changes to This Privacy Policy

MagicWin Casino reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of material changes through email, account notifications, or prominent notices on our website. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Continued use of MagicWin Casino services after changes take effect constitutes acceptance of the updated Privacy Policy.

Contact Information and Complaints

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Data Protection Officer:

We aim to respond to all privacy inquiries within 30 days. For complex requests, we may extend this period by an additional 60 days, and we will inform you of any such extension.

Filing a Complaint

If you believe MagicWin Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the UK supervisory authority:

Verification of Identity for Rights Requests

To protect your privacy and prevent unauthorized access to your personal data, MagicWin Casino may require verification of your identity before processing requests related to your data rights. We may ask for government-issued identification, account verification details, or answers to security questions. This verification process ensures that personal data is only disclosed to the rightful account holder.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, MagicWin Casino will notify you and the Information Commissioner's Office within 72 hours of becoming aware of the breach, in accordance with UK GDPR requirements. Our notification will include the nature of the breach, potential consequences, and measures taken to address the incident and prevent future occurrences.

MagicWin Casino is committed to transparency, security, and responsible data handling. We respect your privacy and work diligently to protect your personal information while providing world-class gaming entertainment.

For immediate assistance with privacy matters, please contact our dedicated privacy team at privacy@magicwinsuk.com or reach out via our 24/7 customer support channels.